Doc-Pad by NeoGraft Technologies

Account and data deletion

Instructions for Doc-Pad users and clinic administrators

Include these details

• Clinic name
• Your role, such as administrator, doctor, pharmacy or laboratory team member
• The email address and phone number associated with the request
• Whether you are requesting account deletion, patient or clinic data deletion, or both

We may ask for reasonable information to verify the requester and the clinic's authority before carrying out a deletion request. Never send a password or one-time password (OTP).

What may be deleted

Subject to applicable legal, professional and operational requirements, we can review deletion of the Doc-Pad account information and data held under our control. We will explain any information that must be retained and the reason for retention.

Important separate removals

Doc-Pad is local-first. You or the clinic administrator may also need to remove local data from devices where the app was used. If Google Drive backup was enabled, the clinic administrator must separately remove the relevant backups from Google Drive. If information was shared through email, WhatsApp or WhatsApp Business, copies held by those services or recipients must be removed through those services or by the recipients. We cannot delete copies that are already outside our control.

Contact

For deletion requests and questions, contact neograftoffice@gmail.com.